About the Role
The VIP Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
- Maintain established company and Departmental uniform, appearance and hygiene standards at all times.
- Maintain a clean and organized work station at all times.
- Side work duties must be completed as assigned and also completed in an efficient, accurate and timely manner.
- Answering phones according to established standards.
- Booking of reservations utilizing the company reservation system.
- Assist with station assignments, rotation planning and opening/closing/securing the room at shift change or according to established hours of operation, etc.
- Awareness of all activities in the dining room.
- Knowledge of safety/guest liability procedures for guests and employees.
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
- Performs all other related and compatible duties as assigned.
- Proper radio and telephone etiquette is mandatory.
Essential Functions
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays.
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.