Senior Implementation Manager

At Observe.AI, we empower enterprises to transform and automate customer interactions—driving meaningful business impact from the first customer touchpoint to resolution. With our advanced AI-powered solutions, including real-time agent assist and AutoQA, we've already set a new standard in enterprise AI. Now, we're expanding our capabilities with the launch of innovative Conversational AI products that will redefine how enterprises leverage automation. The future of customer engagement is AI-driven, with conversational automation representing a $300B market opportunity. While traditional NLP/NLU-powered solutions have fallen short, Observe.AI is leading the revolution with state-of-the-art LLM-powered Conversational AI technology. Backed by 7 years of experience and insights from 300+ customers, we're perfectly positioned to disrupt the space and unlock massive value for enterprises worldwide. We are seeking an Implementation Manager who will be responsible for project managing, facilitating stakeholder design workshops, building out customer use-cases discovered during onboarding, and delivering virtual/onsite software training to trainer and end-user audiences. The implementation manager will work with new customers to stand up their Observe.AI programs and existing customers to expand their capabilities with the Observe.AI product suite. This role will need to quickly learn and adapt the customer's business objectives into a successful onboarding process from sales handoff to CSM transition. The ideal candidate applies their SaaS experience to driving implementation projects to completion, engaging key stakeholders to build a strong program foundation, and communicating technical and functional concepts in a clear concise manner.

At Observe.AI, we empower enterprises to transform and automate customer interactions—driving meaningful business impact from the first customer touchpoint to resolution. With our advanced AI-powered solutions, including real-time agent assist and AutoQA, we've already set a new standard in enterprise AI. Now, we're expanding our capabilities with the launch of innovative Conversational AI products that will redefine how enterprises leverage automation.