Career Opportunities: Customer Experience Executive (3583)
Requisition ID 3583 - Posted
| Accountability |
Information desk operations
- Handling the loyalty program and customer queries through the information desk |
Ensure proper floor management
- Oversee agencies activities e.g cleaning, etc
- Responsible for the issues closure, daily checklist completion on Pazo
- Keeping the washrooms ready and free of snags
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Ensure timely MIS and reporting
- Prepare Daily Manager on duty reports
- Maintain log of complaints on Pazo
- Prepare up to date footfall records, parking records, etc
- Benchmarking with other malls
- Weekly and monthly kitchen and pest audits |
Ensure appropriate vendor management
- Monitor day to day tasks performed by agencies
- Resolve issues raised by agencies on a day to day basis |
Manage the inventory of consumables
- Conduct stock taking of consumables
- Flag off consumables requirement as per minimum required levels
- Track issue of consumables |
| Train & brief outsourced agencies & staff |
Ensure delightful customer experience at all touch points
- Monitor customer interaction by staff at all touch points
- Ensure upkeep of all facilities
- Ensure compliance with starting time, etc.
- Ensure grooming standards are met by the mall staff and promoters |
| Ensure Safety compliance on each floor |
| Responsible for overall parking operations |
Ensure fixed asset maintenance
- Periodically check fixed assets and report any damages, etc |
Smooth operations of the events
- Ensure smooth crowd management during events, contest and public holidays
- Manage the logistics of the events, eg. Stage set up, hygiene of the event, etc |
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