PwC
Website:
pwc.com
Job details:
At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Profile Name
Senior Billing Customer Care Specialist _O2C Process
Child Name
NA
Global LoS
NA
Global Network
NA
Global Competency Network
NA
Go-To-Market
Managed Services
Sector
Not Applicable
Programme Type
Experienced
Responsibilities
Acts as the principal billing and collections consultant for assigned customer base. Analyzes and resolves all billing and/or collection related issues(s) for assigned customers. Identifies and implements solutions to billing and collection issues that drive efficiencies and improve the accuracy of the company's invoice. Works cross functionally with sales and service delivery teams to improve the customer's experience. Promotes additional sales. Facilitate training to lower-level peers within the billing organization. It is a subject matter expert in the billing functions and processes.
Minimum Degree Required: Bachelor’s degree in business, finance, or equivalent training and education
Degree Preferred: Qualified Accountant, CPA/CA/ACCA preferred.
Minimum Years of Experience: 5 to 9 years’ experience in Finance, especially in the relevant processes
Certifications Required: 3 to 5 years’ experience in Finance, especially in the relevant processes
Certifications Preferred: Qualified Accountant
Required Knowledge/Skills
- Audits invoices prior to bill cycle to ensure accuracy of the bill and minimize billing irregularities. Accountable for correcting identified issues either directly within the billing system or working with an appropriate order entry group staff member.
- Collaborates with the customer, sales organization and other internal departments to proactively resolve billing and collection related issues.
- Exercises independent judgement in reviewing disputes and collection related issues
- Identifies problems, has reasonable latitude in making decisions and implementing solutions that drive efficiencies across departments within the company to improve the accuracy of the company's invoice for the customer.
- Responsible for collection-related activities in accordance with customer's payment terms. Investigate delinquent accounts, arrange terms of payment, and may send collection letters as needed. Has the authority to help establish customer payment arrangements/plans, make decisions if/when to disconnect customer services for non-payment, and hold future orders until accounts are paid to current.
- Provides status updates to management for past due balances, aging tickets and other reports as requested for assigned customer base.
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