The Logistics Customer Relations – Ford Delivery Coordinator is responsible for managing outbound logistics and supporting customer demand requirements for multiple Ford North American facilities, as well as other assigned non-Ford locations. This role is highly collaborative and requires strong communication skills, attention to detail, and the ability to work in a fast-paced manufacturing environment.
Key Responsibilities
- Monitor customer demand for assigned Ford and non-Ford facilities.
- Ensure accuracy of demand data and respond quickly to fluctuations or changes. Communication and Coordination
- Participate in daily logistics meetings to review customer status, shipments, and open issues.
- Communicate order status, shipping details, and issue resolution updates directly to customers.
- Coordinate internally with scheduling, production, shipping, and materials teams regarding part shortages, schedule changes, and supply chain concerns. Logistics Execution
- Support trailer load planning and optimize routing to ensure timely delivery.
- Understand and assist with ILVS sequencing and cumulative reconciliation as required.
o SUPER-G / SIM
If you have the skills mentioned above, please call Doree at 812-941-6710 to schedule an interview
Skills Knowledge and Expertise
Skills, knowledge & expertise
- Prior experience supporting Ford facilities (KTP, KCAP, and Service-Dearborn).
- Knowledge of 862/830 EDI transactions and cumulative reconciliation processes.
- Familiarity with CMS ERP system or similar manufacturing ERP systems.
- Understanding of Ford transportation routing, trailer load patterns, and overall supply chain operations.
- Experience with Ford-specific systems and portals - Ford Supplier Portal (FSP): 3270 Access (DDL), eDDL, Global Logistics, MP&L in the Box, ASCENT, Supplier Learning Institute, GPIRS DDL
- Other Ford tools: Covisint/OpenText, DETC, SNC (FCSD-NA Supplier Network Collaboration), SUPERG/SIM Technical Skills
o Ford Supplier Learning Institute
o GPIRS DDL
o Disputed Excess Transportation Charges System (DETC)
o FCSD-NA Supplier Network Collaboration (SNC)
o SUPER-G / SIM
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance