**Job Title:** NVOCC Document Staff (Import)
**Experience Level:** Minimum 1+ years of relevant experience
**Language Proficiency:** Fluent in English (Verbal & Written)
**Position Summary**
We are seeking a detail-oriented and proactive **NVOCC Document Staff (Import)** with at least 1 year of experience in the logistics/freight forwarding industry. In this role, you will manage all import documentation processes, liaise with overseas agents and local authorities, and ensure smooth cargo clearance and delivery. Strong fluency in English (both spoken and written) is required for daily coordination with international clients, carriers, and partners.
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**Key Responsibilities**
* **Documentation Management:** Process and issue import documentation, including House Bills of Lading (HBL), Manifests, Delivery Orders (DO), Arrival Notices, and Import Customs documentation.
* **Carrier & Agent Coordination:** Communicate daily with overseas agents, ocean carriers, co-loaders, and port authorities to track shipments, confirm vessel schedules, and resolve documentation discrepancies.
* **System Data Entry:** Accurately enter and update operational and shipping data into the company's ERP/logistics system and submit manifests to local customs platforms on time.
* **Customer Service & Communication:** Provide timely shipment updates and notifications to local importers, consignees, and clients in fluent English (via email and phone).
* **Billing & Financial Support:** Issue import invoices, debit/credit notes, and process local charges/demurrage fees in coordination with the finance department.
* **Problem Resolution:** Identify and resolve documentation errors, hold requests, cargo delays, or customs clearance issues to minimize operational risks and delays.
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**Requirements & Qualifications**
* **Education:** Diploma or Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or a related field.
* **Experience:** Minimum of 1 year of hands-on experience in NVOCC or Freight Forwarding import documentation operations.
* **Language Skills:** **Fluent in English** (both verbal and written communication) is mandatory for interacting with global networks and partners.
* **Technical Skills:** Proficient in Microsoft Office (Excel, Word, Outlook) and standard logistics management software/ERP systems.
* **Industry Knowledge:** Solid understanding of import procedures, incoterms, shipping line terminology, HBL/MBL handling, and customs regulations.
* **Personal Attributes:** Strong attention to detail, excellent time management, multitasking abilities, and a collaborative team player.
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**Why Join Us? (Benefits & Career Growth)**
* **Competitive Salary Package:** Attractive salary commensurate with experience, skills, and industry standards, supplemented by performance bonuses.
* **Clear Career Path:** Structured opportunities for professional growth and leadership advancement within a expanding logistics enterprise.
* **Accelerated Industry Experience:** Gain hands-on exposure to global trade networks, international supply chains, and advanced NVOCC operations to broaden your professional skill set.
* **Global Exposure:** Enhance your business communication and cross-cultural collaboration by working directly with international partners daily.
* **Supportive Work Environment:** A collaborative, dynamic, and inclusive workplace culture that values continuous learning and employee development.
