Luke Coutinho Holistic Healing Systems
Website:
lukecoutinho.com
Job details:
This is a remote position.
Client Coaching & Wellness Planning - Take complete ownership of the success of customized wellness plans for assigned clients.
- Create personalized food plans and wellness plans in consultation with Luke Coutinho and senior team members.
- Coach clients across all six pillars of holistic health and educate clients on the foundations of health.
- Conduct in-depth discovery calls to understand client history, conditions, and goals, and define a clear line of action.
- Prepare customized food plans based on individual health conditions and requirements.
Client Engagement & Follow-ups - Conduct weekly or bi-weekly review calls to assess progress, challenges, and improvements.
- Maintain regular, professional, and cordial communication with clients via calls and chat.
- Respond to client queries within defined turnaround times.
- Ensure continuous follow-up on client progress and outcomes.
- Ensure food plans are shared within the defined timelines.
- Ensure minimal client feedback related to poor service quality. Actively work towards collecting testimonials and positive feedback from assigned clients.
Program Management & Support - Assist clients holding programmes, transfers, extensions, and cancellations of programs.
- Arrange calls with Luke Coutinho whenever required.
- Work with clients towards healing conditions, achieving health goals, and improving quality of life.
Documentation & Reporting - Maintain accurate and up-to-date client records, including CRM, Program dates and call logs , Weekly summaries and end-of-program reports, Goal status and outcomes
- Regularly update databases and maintain customer data.
- Document client testimonials and convert them into structured case studies.
Maintaining High Quality Standards - Ensure timely delivery of services to clients with accurate and complete documentation at all times, contributing to consistently high audit scores.
- Maintain and uphold industry quality benchmarks, including NPS and CSAT, on an ongoing basis.
- Support client retention through timely renewals and upgrades, and proactively drive referrals by delivering a high-quality client experience.
Collaboration & Continuous Learning - Work on special projects related to the wellness and nutrition domain.
- Attend all training sessions, refreshers, team reviews, and meetings organized by the training team.
- Provide inputs and feedback related to nutrition and wellness programs.
- Promote the company’s brand values and vision in all client and internal interactions.
- Demonstrated experience in coaching clients and creating personalized food plans.
- Pertain strong communication abilities with excellent interpersonal, soft skills, and active listening capabilities.
Requirements
Educational Qualification:
- Masters in Food, Nutrition, Dietetics or Masters in Clinical Nutrition and Therapeutic Dietetics or Masters in any Food Science and Human Nutrition course with minimum 2 year of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.
OR
- BSc with Post graduation Diploma in Applied Nutrition and Dietetics; with minimum 3 years of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.
Work Experience:
- At least 2-3 years with clinical experience.
- Work experience with Cardiovascular Specialist /Oncologists/ Diabetologist/ Endocrinologist will be an added advantage.
Other Skills & Abilities:
- Must be able to work independently
- Must be effective at prioritizing assigned patient case load
- Must demonstrate the ability to handle difficult situations with patients with tact and empathy
- Must have the ability to interact positively with many types
- Must have the ability to develop and implement an individualized plan entailing holistic nutrition and integrative and lifestyle medicine in accordance with the patient's medical program goals and objectives
- The nutritionists must be able to speak –English, Hindi,Marathi
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