Hypercare Support Consultant(incident management with onshore project exp))

We are currently seeking a Hypercare Support Consultant(incident management with onshore project exp)) to join our team in bangalore, Karnātaka (IN-KA), India (IN). 5+ years experience in client-facing stakeholder management roles ·Shares responsibility for incident management for specific shift (i.e. USA, Europe, Asia) based on location ·Monitors ServiceNow and/or Email inbox or other defined channels for stakeholder inquiries ·Empathizes and sympathizes with impacted stakeholders to efficiently solve user error issues and/or route technical issues to the correct support network Shift 1: 6am – 3pm ET (3:30pm-12:30am IST) Shift 2: 2:30pm – 11:30pm ET (12:00am – 9:00am IST)

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.