About the role
As a Remote Engineer at NTT DATA, you will:
· Technical Support: Serve as the initial point of contact for end-users seeking technical assistance with networking, collaboration tools, and end-user computing.
· Networking Support: Troubleshoot and resolve network-related issues, including connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
· Collaboration Tools: Address issues related to email systems, video conferencing platforms, instant messaging tools, and document-sharing applications.
· End-User Computing: Provide support for operating systems, hardware, software applications, printers, and mobile devices.
· Incident Management: Utilize remote access software and diagnostic tools to resolve technical issues, following established procedures and best practices.
· Documentation: Maintain detailed records of incidents, service requests, and actions taken in the service desk ticketing system.
· Escalation & Collaboration: Escalate complex issues to higher-level engineers or specialized teams when necessary and collaborate with cross-functional IT teams for problem resolution.
· Network Monitoring & Maintenance: Monitor network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure.
· Knowledge Base Contribution: Assist in developing troubleshooting guides, standard operating procedures, and knowledge base documentation to improve service desk efficiency.
About the company
NTT DATA is a $30+ billion global innovator that serves 75% of the Fortune Global 100. With a presence in over 50 countries, we are dedicated to helping clients innovate, optimize, and transform for long-term success. Our commitment to R&D, diversity, and sustainability drives us to deliver cutting-edge technology solutions and services across multiple industries. As part of the NTT Group, we are proud to be a Global Top Employer with a culture that values inclusivity and growth.
This job is sourced from a job board