HR Operations & Admin Associate

Ensures all employee information/documentation is entered, maintained, and filed within HR system(s) and hardcopy files. Ensures questions are addressed correctly and in a timely manner, and where needed, escalates and routes issues to the most appropriate HR individual / department. To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents. Perform HR/related activities on SAP/SuccessFactors platform, primarily pertaining to the employee life cycle (from Hire to Retire). Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per Legal/HR Business Partner requirements Assist with Tier One general inquiries for Global People To process the various HR transactions as per the laid guidelines/SOPs Manage calls from employees & other HR Staff (Proficient English/verbal communication skills) To receive/respond to email inquiries and assigned tickets - (Proficient writing skills) To perform tasks within the established turnaround time and capable of multitasking on a day to day basis Open for new business process changes and adaptability for new systems/technology Other responsibilities/tasks as assigned