IT Specialist

Company Overview:

Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network and biggest poker events!

Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm

.
HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World’s #

1.
Position Overvi

ew:We are seeking an experienced and proactive IT Specialist to bridge the gap between technical support and IT management. This role is ideal for someone with strong troubleshooting skills, solid systems knowledge, and the ability to lead initiatives to improve operational efficiency, process integration, and digital transformation. This role reports directly to the Chief Intelligence Offic

er.
Duties and Responsibilit

ies:Technical Support & Mainten

• anceTroubleshoot and resolve escalated issues related to laptops, desktops, printers, peripherals, and software applicat
• ionsManage user accounts, permissions, and groupware configurations (e.g., email, collaboration to
• ols)Monitor, update, and maintain hardware and software invento
• riesProvide Tier 2/3 support and escalate issues appropriately to vendors or senior leader
• shipMaintain and troubleshoot clock-in/out systems and related infrastructure for operational reliabi

litySystems Analysis & Process Improve

• mentIdentify and analyze recurring technical issues and operational inefficiencies; recommend system enhancem
• entsSupport in conducting feasibility assessments and trial runs for new or modified sys
• temsAnalyze operational and technical data to support strategic IT decisions and process redes
• ignsSupport quality assurance efforts and ensure standard operating procedures are foll

owedProject Support & Integra

• tionSupport the implementation and maintenance of key systems (e.g., database platforms, collaboration to
• ols)Liaise with stakeholders and external consultants on systems rollouts and upgr
• adesAssist in change management by training users and ensuring adoption of new systems, features, rules and proced
• uresCreate documentation for workflows, processes, and technical gu
• idesKeep up to date with IT trends, particularly in automation, AI, and system integra
• tionUtilize Google Sheets and Macros effectively; experience with Google Apps Script or other scripting languages is highly desir
• ableContribute to IT strategy discussions and provide input on infrastructure, databases, and secu
• rityOther duties as assi

gned
Requirem

• ents:Bachelor’s Degree or Diploma in IT, Computer Science or a related
• field2–4 years of progressive experience in IT operations, managing groupware, troubleshooting, and some strategy/proc
• essesProven ability to analyze, design, and implement major and periodic updates to site content, aligned with marketing, acquisition, and retention
• goalsDeep understanding of iGaming product operations, including customer support ecosystems, VIP user engagement, and region-specific marketing tactics, ensuring visual and functional site design aligns with user behavior and commercial objec
• tivesStrong technical knowledge of computer systems, mobile devices, and modern tech products, including troubleshooting and performance optimiz
• ationProficient with Google Workspace tools; ability to create custom automations using Macros or Google Apps Script is highly desi
• rableDemonstrated experience with SaaS platforms (e.g., Salesforce), system integration, and business process improvement is a
• plusExcellent problem-solving, communication, and multitasking s
• killsSelf-motivated with a willingness to continually learn and grow in a dynamic enviro

nment
Compens

• ation:Annual raise based on perfo
• rmanceDiscretionary
• bonusCompetitive and flexible benefits after probationary
• periodCoverage for c
• ommuteEndless snacks, coffee, tea, and bev
• eragesWork with and learn from the very best in the iGaming in

dustry
We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment p

rocess.

Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world's largest online poker network and biggest poker events! Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm. HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World's #1.