Customer Relations Executive

About NSUS Limited

NSUS Limited powers GGPoker, the world’s largest online poker room, which has revolutionised the online poker industry. As an exclusive partner of the World Series of Poker, the most renowned poker brand, GGPoker is home to seven-time WSOP bracelet winner Daniel Negreanu.

Our passionate and experienced team of over 400 employees operates from our headquarters in Canada, with global offices in Europe and Asia. We are continuously seeking talented, ambitious individuals to join our success story and help us maintain our position as industry leaders.

The Role

We are looking for ambitious English-speaking Customer Relations Executives to join our Dublin-based team. Reporting directly to the Customer Service Manager, you will be an integral part of our Customer Service team, delivering top-tier service to GGPoker customers.

As a Customer Relations Executive, you will act as a friendly and knowledgeable ambassador for the GGPoker brand, liaising with players via email, live chat, and social media to resolve queries and provide exceptional customer experiences.

Join us in shaping the evolution of the world’s most exciting card game, casino game, and sports betting products.

Core Hours: 08:00-17:00, five days per week (days determined by business needs)

Key Responsibilities

• Respond to customer queries via email, live chat, and social media
• Build and maintain a comprehensive Customer Support & Fraud knowledge base
• Adhere to operational and regulatory processes, including Know Your Customer (KYC), GDPR, and account security best practices
• Assess deposits and withdrawals, focusing on risk and fraud detection, including verification, due diligence, payment patterns, activity history, and communication
• Collaborate with the Money Laundering Reporting Officer (MLRO) and submit internal Suspicious Transactions Reports (STR) when necessary
• Perform ad hoc operational duties as required

Essential Requirements

• Excellent English communication skills
• Minimum of one year’s experience in a similar role within the online gaming sector
• Knowledge of customer support best practices
• Proven team player with a positive attitude
• Proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc.)
• Ability to manage multiple projects simultaneously

Desirable Skills

• Passion for online gaming, including poker and sports betting, or a willingness to learn
• Third-level degree
• Strong customer service mindset
• Enthusiastic and friendly team player

What We Offer

• Competitive salary (€28k-€32k DOE)
• Private health insurance
• Pension contribution
• Biannual bonus
• Subsidised gym membership
• Subsidised travel cards
• Parking (depending on office location)

Job Type: Full-time

Location: Dublin