Shift Lead

NRG

Location: Fargo, North Dakota, United States
Job type: Full-time

Required skills

customer service

About the role

Shift Lead Position

As a Shift Lead at NRG Adventure Park, you are a key part of our leadership team—helping to ensure each shift runs smoothly, safely, and with maximum fun. You’ll supervise staff, provide excellent guest service, and take on important responsibilities like opening and closing the park. Your leadership, reliability, and attention to detail make every guest’s visit a memorable one.

 
Essential Job Functions

Supervise and support team members during your shift, ensuring high standards of guest service and safety

Open and close the park, following all procedures for facility setup, shutdown, and security

Count tills, reconcile cash drawers, and ensure accurate cash handling practices

Assist with training new team members and provide ongoing coaching to staff

Handle guest questions, concerns, and escalations with professionalism and positivity

Monitor park activity areas, ensuring all rules and safety protocols are followed

Perform routine inspections of the facility and report maintenance or safety issues

Complete shift paperwork and communicate shift updates to management

Assist with scheduling, break management, and shift coverage as needed

Support front desk, café, and activity areas as required

Maintain a clean, organized, and energetic environment for guests and staff

Additional responsibilities as assigned

Qualifications

Must be at least 18 years old

Previous experience in a supervisory or leadership role preferred

Cash handling experience strongly preferred

Excellent communication and customer service skills

Strong organizational skills and attention to detail

Ability to lead a team in a fast-paced, high-energy environment

Reliable, responsible, and able to work independently

Must be available to work evenings, weekends, and holidays as needed

NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.

About NRG

Operates indoor adventure parks with trampolines and ninja courses.

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