Customer Engagement Platforms Lead

We are looking for an experienced Customer Engagement Platforms Lead to support the fast-growing Indian affiliate. India is one of the fastest growing economies in the world and is also one of the most dynamic and complex market in the Region APAC (Asia Pacific). While it offers unique opportunities for impacting the business, it will also support in accelerating your personal development. Apply now! The position As a Customer Engagement Platforms Lead you will be responsible for the operations of new platform which will be a key enabler for field force engagement and for the other functions including medical, market access and marketing as an integrated CRM system. Ownership of Commercial Data Platform which integrates all Customer Engagement data and Commercial data. Data Stewardship and maintain MDM solution to manage HCP golden card and ensure seamless data integration across platforms. Work on identifying data, system gaps and actively work with Go-Cart team to mitigate the gaps by initiating short-term projects. Closely collaborate with commercial effectiveness teams in the affiliates for day-day operational needs and process development of the new CRM platform. Will be responsible for driving continued adoption of the systems and business processes alignment. Furthermore, you will be responsible for – Support the new customer engagement journey within India in collaboration with MCE/Marketing/Medical/Market Access units. Define & Drive Operational governance for Customer Engagement Platforms & data in collaboration with Cross-Functions. Close collaboration with Digital Data & IT teams in maintaining existing systems and identifying future use cases for maturity of Customer Engagement platform ecosystem. Ensure the effective training and capability buildings within the organization around CRM, for affiliate teams. Engage with stakeholders across India to anchor new processes and competencies. You will champion the continued improvement of the system and business processes to drive continuous process alignment, partnering with affiliates (cross-functional teams) to understand and manage needs which includes process ownership and governance.

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.