Program Manager Operations

Major accountabilities: Manage the creation, deployment and ongoing maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system.Responsible for the management of the end-to-end procurement process by enabling globally defined solutions and driving the local adoption in order to achieve Sourcing excellence.Support the process super user community, ensuring regular engagement, training (including process and tool demo) and collection of feedback.Provide guidance and support to the global team and identify areas requiring process and systems reviews.Coordinate and support process reviews and provide direction to develop and implement action plans to address identified gaps.Support the execution of the performance improvement plans.Champion specific projects and change management activities to fully establish and continuously improve the process.Facilitate the discussion with key stakeholders, within procurement and with other functions, to identify opportunities and to drive full process adoption.Minimum Requirements: 3-5 years of experience in Procurement5-10 year of experience in Operational ExcellenceExpert in SAP ARIBA Sourcing and ContractingProcess and Governance and Continuous improvement (Green Belt certification desired)Expert Communication and stakeholder management skillsAnalytical savvy understanding situations and proposing solutions based on dataValue-Effort mindset evaluating quick wins and long-term plansPrioritization expert being able navigate in complex environments

Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide.