- Salary
- $47k - $53k
- Location
- Evensville, Tennessee, United States
- Job type
- Full-time
Required skills
- Live chat software
- Online communication tools
About the role
Overview
Join a dedicated team as an essential part of our communication efforts. In this position, you will play a crucial role in engaging with students, parents, and the community through live chat support.
Key Responsibilities
- Respond promptly to live chat inquiries from students and parents.
- Provide accurate information regarding school programs, events, and policies.
- Assist users in navigating the school’s website and resources.
- Document interactions and feedback to improve service delivery.
- Collaborate with faculty and staff to address complex issues.
Requirements
- Excellent written communication skills.
- Proficient in using live chat software and online communication tools.
- Ability to multitask and manage time effectively.
- Strong interpersonal skills and a customer-oriented attitude.
- Previous experience in customer service or a similar role is preferred.
Nice to have
- Familiarity with educational environments.
- Experience in handling chatbots or automated response systems.
- Knowledge of the school's mission and values.
Benefits:
- Flexible schedule
- Paid time off
- Work from home
- 2 weeks paid time off per year
- Paid holidays
- Health, dental, vision, and life insurance
About Notre Dame Cristo Rey High School
Private Catholic high school providing college preparatory education.
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