Operations Specialist

The Operations Specialist serves as a key member of Northwest Ambulance’s Operations Center, responsible for maintaining real-time situational awareness of fleet activity, staffing levels, and transport demand. This role supports operational decision-making by monitoring vehicle response, coordinating communications, tracking resources, and providing timely information to supervisors to ensure safe, efficient, and effective patient transport operations.

Key Responsibilities:

Operations & Command Support

Monitor and maintain real-time operational displays reflecting vehicle locations, response - status, staffing levels, and transport call volume

Providing continuous situational awareness during assigned shifts

Act as a communications and coordination hub between field units, dispatch, supervisors, and management

Other Essential Duties

Track, classify, and evaluate operational data including unit availability, response times, call prioritization, and service coverage

Identify developing operational issues such as coverage gaps, high call volume, or delayed responses and escalate concerns as appropriate

Interpret operational trends and provide recommendations to supervisors to support staffing, deployment, and routing decisions

Maintain clear and professional communications with field crews and leadership

Ensure accurate relay of operational information during routine and high-tempo operations

Support coordinated response during surge events, incidents, or special operations

Serve as a dispatcher or battalion chief when assigned, providing oversight of operations center activities

Assist with on-the-job training and mentoring of new operations center personnel

Ensure adherence to company policies, procedures, and operational standards

Apply a thorough knowledge of Northwest Ambulance policies, procedures, and protocols related to operations center activities

Ensure operational practices align with regulatory, contractual, and safety requirements

Support quality assurance efforts by maintaining accurate operational logs and documentation

Assist in coordinating resources during adverse weather, system outages, or unusually high call volume

Requirements

Preferred Qualifications

• Prior EMS, emergency management, military operations, or transportation operations experience
• Familiarity with CAD, AVL, GPS tracking, or operations management systems
• Attention to detail under pressure
• Emotional resilience (handling high stress environment)
• Multitasking and decision-making skills

Minimum Requirements

• High School Diploma or Equivalent
• At least 18 years of age or older
• US Citizen or legal to work in the US
• Clean background check
• Valid Driver's License
• Typing Skill (65+ wpm)

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer

Application Deadline and Testing Dates

All applications must be received by February 6th, 2026.

Position testing date will be on February 12th, 2026

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages:

Our wage range is $35.28 - $39.50. Shifts are 12 hours long.