Description
Position Summary: Provide excellent customer service to patients, the general public, co-workers and providers. Duties will be serving visitors and patients by welcoming and greeting them, assisting them, scheduling appointments creating patient charts, verifying insurance coverage and other general front desk/reception duties.
Position Responsibilities:
Demonstrates Competency in the Following Areas:
· Welcomes visitors and patients by greeting them, in person or on the telephone; answering or referring inquiries.
· Collects payments by accepting cash, check or change payments from customers, making change for cash customers.
· Balances cash drawer by counting cash at beginning and end of work shift.
· Ensures that patient charges are accurate for treatment administered.
· Confirms eligibility and obtains authorizations for patient services.
· Perform month end duties by efficiently and accurately formulating needed information for hospital/department purposes.
· Performs patient care as needed by performing duties as assigned by the therapist in the outpatient facility, Extended Care and Acute Care/hospital facility.
· Faxing information per hospital policy
· Schedules patients for Rehab Services appropriately.
· Typing initial evaluations, progress notes, discharges, letters, etc., as assigned by the therapist or Director of Rehabilitation.
· Maintains safe and clean reception area, patient rooms and restrooms by completing daily cleaning duties in compliance with procedures, rules and regulations.
· Performs other duties as assigned provided skill, abilities and qualifications are the same.
Organization’s expectations of Employee:
· Maintains attendance by working the hours of the position. Follows policies and procedures regarding use of time off and leaves of absence, uses computerized punch time system correctly
· Adheres to dress code; appearance is neat and clean; wears name badge while on duty
· Uses good customer service skills by relating to staff, customers and public in a courteous and diplomatic manner under all circumstances.
· Complies with all organizational policies and procedures.
· Demonstrates flexible and efficient time management and ability to prioritize workload
· Represents North Valley Hospital and facilities positively and in a professional manner.
· Relates to staff, customers and public in a courteous and diplomatic manner under all circumstances; acts as a role model in demonstrating the customer service standards of the organization
· Always maintains organizational confidentiality.
· Works collaboratively with peers and team members, using tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
· Takes leadership responsibility including planning and completing duties with minimal directions from supervisor when appropriate.
· Assists with quality assurance audits to improve care and services.
· Carries out all physical demands of job using good body mechanics, obtaining assistance with tasks requiring assistance.
· In an emergency, assists with communication, places necessary calls during disasters/fires.
· Assists in training of new staff
· Acts as a role model within and outside the organization.
· Responds cooperatively to managers and staff members in other departments to promote and foster interdisciplinary teamwork.
· Assists department in the responsibility for successfully fulfilling standards and criteria of licensing and accrediting agencies.
· Completes annual educational requirements and maintains professional and technical knowledge by attending educational workshops; reviewing publications; participating in professional societies.
· Follows up with appropriate staff, residents, or other individuals regarding reported incidents, complaints, problems, and concerns.
· Participates in performance improvement and CQI activities
Physical Demands: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; must have speech, vision, smell, touch and hearing corrected to normal range. Employee must frequently lift/push/pull up to 25 pounds and up to 50 pounds occasionally. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
· Mental requirements: Must be able to apply common sense to carry out instructions furnished in written, oral or diagrammatic form; must be able to add, subtract, multiply and divide all units of measure; must be able to read, write and speak clearly. Look for unfamiliar words in a dictionary for meaning, spelling and pronunciation.
· Work environment: Works inside in close working quarters with co-workers. The noise level in the work environment is usually moderate.
· Exposures: Muscular strain, body fluids, behavior of residents, infectious material, chemicals/cleaning solutions, potential allergens such as plants/flowers, noxious odors.
Requirements
Role Qualifications:
- Previous clerical experience in a healthcare setting preferred
- Excellent customer service, communication and organizational skills
- Computer knowledge, training and/or experience
- Excellent typing and computer skills including proficiency using office software including Windows, Outlook, Microsoft Word, Excel, Publisher and database software.
- The ability to maintain confidentiality at all times.
Essential Skills and Experience:
· Demonstrated ability to relate to patients, residents, staff and public in a courteous and diplomatic manner under all circumstances.
· Customer service skills and the ability to deliver excellent customer service to internal and external customers/patients.
· Computer skills including Windows, Microsoft Excel and Word and skills and experience working with hospital information management systems
· A demonstrated ability to be flexible, organized and possesses excellent communication and customer service skills
· Ability to communicate clearly and concisely both orally and in writing.
· Demonstrates the ability to track details, make decisions, take appropriate action and follow tasks through to completion.
Valued but not required skills and experience:
· Ability to communicate effectively in Spanish and /or additional languages
Summary
At North Valley Hospital District, we take pride in providing exceptional, mission-driven care in the beautiful Okanogan Valley. As a Patient Registration Clerk, you’ll play a vital role in supporting our patients' healthcare journey from the very first interaction. This unique position blends customer service with administrative expertise, helping to create a welcoming and efficient experience for all who enter our facility. If you're passionate about serving your community and thrive in a fast-paced, team-oriented environment, we invite you to join our dedicated team!