Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
Location: West Covina, CA (Onsite) | Type: Full Time | Compensation Range: $60,000 - $150,000
As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda West Covina. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.
What You’ll Do:
- Greet guests as they arrive in the Service drive
- Advising customers on maintenance and repair options, including upselling additional services when appropriate
- Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
- Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
- Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
- Communicate empathetically with guests about their vehicle
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need:
- Full time availability. You’ll also need to be at least 18 years old.
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
Benefits & Employee Perks
-
Medical, Dental, Vision, and Complimentary Life Insurance
-
401k Matching and FSA
-
Tuition Reimbursement
-
Paid Time Off (accrues)
-
Supplemental Insurance (Hospital, Accident, Critical Illness)
-
Discounts on Vehicles, Services, and Parts
Tips for a Successful Application & Interview Process:
