Senior Manager, Director of Information Technology

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title: Senior Manager, Director of Information Technology

Shift Schedule: 8:30 AM – 5:00 PM, Monday through Friday. Overtime as required. Subject to after-hour emergency responses. 

Starting Pay Range: $125,861.00 - $150,000.00 commensurate with experience. 

CLOSING DATE: This job announcement will be open until filled.  

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS:

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO: naaapplications@norfolkairport.com or Fax to (757) 857-3364 

A current copy of your DMV driving record (dated within the last 30 days of posting date). You can go online to request a copy of your driving record at www.dmv.virginia.gov 

ABOUT US: Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan. 

OUR MISSION: The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. 

JOB SUMMARY: The Director of Information Technology (IT) is responsible for overseeing the development and management of technology systems and infrastructure at Norfolk International Airport during ORF’s $1B modernization program which included a major Departures Terminal Expansion project. This position will work closely with executive leadership and other Senior Managers to ensure that the Authority’s existing and future technology aligns with its strategic objectives and enhances operational efficiency during and upon the completion of the program.  

The Director of IT has overall responsibility for the day-to-day operation and maintenance of technology based airport systems including but not limited to common use passenger processing systems, flight information display systems and passenger Wi-Fi. This position will assist other Senior Manager’s by supporting the planning and implementation of other specialty systems including but not limited to access control and CCTV systems. 

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Oversees the planning, design and implementation of technology based airport systems during the ongoing $1B modernization program by working with executive leadership, airport consultants and other Senior Managers to identify current and future needs of the airport users and identifying technology solutions to address those needs.
2. Develops and executes an IT Master Plan that aligns strategic goals with technology systems and services.
3. Maintains robust security measures to protect all systems and data.
4. Ensures continued regulatory compliance with various requirements including but not limited to TSA Cybersecurity requirements and Payment Card Industry standards.
5. Plans and budgets for the full product lifecycle replacement of all technology based airport systems by creating detailed timelines which ensure systems are replaced before their expected end of life. 
6. Prepares request for qualifications and proposals to procure necessary services and equipment. 
7. Develops and maintains a disaster recovery plan for the airport systems and network.
8. Monitors, benchmarks and evaluates airport systems and network performance.
9. Supervises, through subordinate personnel, the IT department and its associated budget, to ensure the Authority’s IT infrastructure is secure, resilient, available and maintained in working order, and future ensures IT staff is available to maintain 24/7 operations of the Airport.
10. Serves as subject matter expertise to executive leadership.
11. Works with all stakeholders to ensure available technology meets their operational needs.
12. Plans and manages infrastructure projects and upgrades.
13. Performs all other duties as assigned and directed.
14. Administer and adhere to all Authority policies and guidelines. 

KNOWLEDGE, SKILLS, AND ABILITIES: The following generally describes the knowledge, skills and abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

1. Demonstrated experience managing large IT teams, enterprise systems, and multi-million-dollar operational and capital technology programs.
2. Understanding of digital innovation trends in the aviation industry. 
3. Ability to establish and maintain effective working relationships with co-workers, Authority personnel, tenants (airlines, retailers, etc.), business partners and vendors of Authority, and the general public.
4. Must be self-directed with high level of personal initiative.
5. Excellent communication and interpersonal skills, both verbal and written.
6. Must have excellent organization and time management skills.
7. Ability to multitask efficiently and be results oriented.
8. Ability to maintain a high degree of confidentiality.
9. Ability to perform work with a positive attitude and in a professional manner at all times.

EDUCATION/TRAINING: 

1. Bachelor’s degree in Computer Science or a related field. 

EXPERIENCE:

1. Minium of eight years of progressively responsible experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
2. Minimum of five years of management and supervisory experience required. 
3. Experience with airport specific technologies is preferred.  

CERTIFICATIONS: 

1. Applicable industry training and certifications are preferred.  

SPECIAL REQUIREMENTS: 

1. Possess a valid driver’s license and must meet NAA driving record requirements.
2. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.

EQUIPMENT OPERATION: Technology-based equipment. 

PHYSICAL & MENTAL DEMANDS: Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitations.

Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Performs bending, squatting, kneeling, sorting and reaching from ground level to six feet in height; climbing up and down stairs (when necessary); lift, carry, push and pull up to 50lbs; may be subject to sitting for long periods of time. Some work on 12-foot ladders.

WORKING CONDITIONS/HAZARDS: Normal office environment where there is no physical discomfort or exposure to hazards due to temperature, dust, noise, and the like.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21 years of age, licensed for at least 3 years, have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.

• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.

• An employee or applicant may have a North Carolina or Virginia driver’s license as long as they reside in that state.

• An “unacceptable" DMV driving record includes the following violations during the most recent 3-year period:

▪ Committing a Felony with a Motor Vehicle

▪ DWI/DUI

▪ Drug Offense

▪ Eluding a Police Officer

▪ Foreign citizens with no historical driving record available to us

▪ Hit Run / Leaving the Scene of an accident

▪ Lending an Operator’s License or Registration to Another

▪ Open Container Violation

▪ Passing a Stopped School Bus

▪ Racing or Speed Contest Violation

▪ Reckless Driving

▪ Speeding 25 mph, or more, above speed limit

▪ Suspended License History – Drivers who have had 3 or more license suspensions as a result of moving violations

▪ Temporary Operator's Permit

▪ Two or more at fault accident convictions

▪ Vehicle Manslaughter/Homicide

▪ Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, sex, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, NAA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at-will under Virginia law and NAA personnel policies.

www.flyorf.com/employment

Contact the Human Resources Department at 757-857-3405 for assistance. 

Operates and maintains the Norfolk International Airport facilities.