Description
Lead Shop Operations
- Oversee daily shop floor activity, ensuring work is prioritized and completed based on customer and production needs
- Manage workload, backlog, and resource allocation across service technicians
- Coordinate closely with internal teams to adjust schedules and priorities as needed
- Ensure fast, accurate turnaround of repairs, warranty evaluations, and restocks
Develop & Support the Team
- Supervise, coach, and evaluate service and field service technicians
- Support training, skill development, and certification (Job Instructions)
- Foster accountability for high-quality diagnostics, documentation, and workmanship
Drive Technical Excellence
- Review warranty evaluations and collaborate with engineering on approvals and root cause analysis
- Support troubleshooting of complex service issues and large assemblies
- Ensure accurate documentation, including failure analysis and quality reporting
Champion Safety & Continuous Improvement
- Promote a strong safety culture, including PPE compliance and best practices
- Lead 5S initiatives to maintain an organized, efficient shop environment
- Facilitate continuous improvement efforts (Kaizen) to improve turnaround time and workflow
Collaborate Across the Business
- Partner with engineering, service, and commercial teams to resolve issues and improve processes
- Support field service coordination and technical decision-making
- Participate in cross-functional meetings and initiatives
What We’re Looking For
What Success Looks Like
- Work is completed safely, on time, and to a high standard
- Technicians are engaged, productive, and continuously improving
- Shop operations run efficiently with clear priorities and minimal bottlenecks
- Continuous improvements lead to better turnaround times and service quality
Why Join Us?
- Opportunity to lead and shape a critical part of our service operation
- Collaborative, team-oriented environment
- Continuous improvement culture where your ideas matter
- Competitive compensation and benefits
Requirements
Education: High school diploma required. A 2–4 year college or technical degree is preferred.
Experience: Experience working a production environment and prior supervisory or lead experience. Experience working in a service environment is a plus, and knowledge of SAP, Kaizen, and 5S is preferred.
Skills and Key Attributes: Customer-focused, self-motivated, and detail-oriented, with strong written and verbal communication skills and the ability to lead, coach, and mentor a team. Strong computer skills are required, including proficiency with basic software applications.
Physical Requirements: Ability to lift up to 50 lbs. and perform work in a service shop environment.
Summary
We’re looking for a hands-on Service Supervisor to lead daily operations on our service shop floor. In this role, you’ll manage workflow, coach technicians, and ensure high-quality, on-time completion of repairs, warranty evaluations, and service orders.
You’ll serve as the key connection between operations, engineering, and customer-facing teams; helping translate customer needs into efficient shop execution while driving continuous improvement.