Non-IT

Ascendion

Website: ascendion.com
Job details:
About the Role" "Customer Success Executive" "Responsibilities"

• Serve as the primary point of contact for customers, ensuring a smooth onboarding experience.
• Understand client needs and help them leverage the product effectively to achieve business goals.
• Build strong, long-term relationships to enhance customer satisfaction and retention.
• Monitor customer health, usage patterns, and proactively address potential issues.
• Coordinate with internal teams (sales, product, support) to resolve client queries promptly.
• Conduct regular business reviews and provide insights to improve the customer experience.
• Identify upsell/cross-sell opportunities and collaborate with the sales team.
• Maintain accurate customer records and documentation in CRM tools. "Required Skills"
• Excellent communication skills.
• Customer-first mindset.
• Proactive issue resolution skills.
• Ability to drive customer satisfaction and retention. "Desirable Skills"
• Experience in customer success or account management.
• Familiarity with CRM tools.
• Strong problem-solving abilities. "Education Qualification"
• Bachelor's degree in Business Administration or related field.

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