Website:
hirenza.in
Job details:
About The Company
AppGlide Solutions is a growth partner for fast-growing software product companies globally. Leveraging the latest technology and innovative processes, AppGlide enables SaaS companies to enhance their service delivery and accelerate their growth trajectories. Headquartered in Chennai, the company is driven by a team of IIT and IIM alumni who are committed to delivering excellence and fostering a culture of continuous improvement. With a focus on cutting-edge solutions, AppGlide strives to empower its clients with the tools and insights necessary to succeed in a competitive digital landscape.
About The Role
We are seeking a dedicated NOC Support Engineer (Software) to join our 24x7 Network Operations Center (NOC) team. This role is vital in ensuring the optimal performance and uptime of our clients' deployments by monitoring system health through dashboards, logs, and other monitoring tools. The NOC Support Engineer will be responsible for identifying issues, providing immediate fixes or escalating to the relevant engineering teams as per defined SLAs. The position demands a proactive approach to problem-solving, excellent communication skills, and the ability to work in a dynamic environment with rotating shifts, including mornings, evenings, and nights.
The successful candidate will play a crucial role in maintaining the stability of our clients' infrastructure, troubleshooting network and application issues, and ensuring seamless service delivery. This role offers an excellent opportunity to work with industry-leading AIOps platforms that deliver real-time insights for managing complex network and application environments, thereby reducing downtime and improving operational efficiency.
Qualifications
The ideal candidate should possess a minimum of 6 months experience working in a service desk or NOC environment. A background in Engineering or MCA is preferred, with strong technical skills that support effective troubleshooting and system monitoring. Familiarity with cloud deployment platforms such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, as well as containerization technologies like Docker and Kubernetes, and virtualization tools like VMware, is advantageous. Excellent written and verbal communication skills are essential for clear documentation and effective collaboration with cross-functional teams. The candidate must be flexible to work in rotational shifts and demonstrate the ability to prioritize tasks based on SLA criticality and urgency.
Responsibilities
- Monitor the health and performance of customer deployments using dashboards, logs, and monitoring tools.
- Respond promptly to incoming requests, prioritize tasks based on SLA and criticality, and ensure timely resolution.
- Gather relevant information from logs and dashboards to diagnose issues accurately.
- Initiate and manage service tickets for incidents requiring escalation or further investigation.
- Coordinate with engineering and other support teams to resolve complex issues efficiently.
- Maintain detailed documentation of incidents, actions taken, and resolutions for future reference.
- Monitor network and application uptime, ensuring service availability and performance standards are met.
- Assist with overflow requests and support the Service Desk team during high-volume periods.
- Participate in shift rotations, maintaining high levels of alertness and responsiveness during assigned hours.
Benefits
At AppGlide Solutions, we foster a culture of mutual respect, ownership, and continuous learning. We believe in supporting our employees' work-life balance and providing opportunities for professional growth through structured training and development programs. Our employees enjoy a collaborative work environment that encourages innovation and recognizes individual contributions. Additionally, we offer competitive compensation packages, health benefits, and a supportive team culture dedicated to your success and well-being.
Equal Opportunity
AppGlide Solutions is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness, regardless of race, gender, age, religion, national origin, sexual orientation, disability, or any other protected status. We believe diversity drives innovation and are dedicated to fostering a workplace that reflects the diverse communities we serve.
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