Website:
exicom.com
Job details:
We’re Hiring: NOC Lead
Location: Gurgaon, Haryana, India
Experience:
• Sr. Engineer: 4–7 years
What You'll Be Doing
- Monitor RMS dashboards to detect EV charger issues and coordinate timely resolution.
- Analyze real-time charger data to identify anomalies, failure trends, and recurring issues.
- Support the Customer Support team by diagnosing technical issues remotely through RMS.
- Troubleshoot and resolve field issues remotely and through on-site visits when required.
- Simulate field scenarios in the lab to replicate, investigate, and debug reported issues.
- Ensure timely remote firmware deployment, monitor firmware performance, and recommend improvements.
- Identify chargers exhibiting abnormal behaviour for detailed root cause analysis.
- Implement corrective and preventive actions to minimize charger downtime and improve fleet reliability.
- Collaborate with R&D by providing data-driven insights and supporting issue resolution.
- Analyze charger performance data and recommend hardware, firmware, or software improvements.
- Drive continuous improvements in the RMS platform by proposing new features, UI enhancements, and automation capabilities.
- Develop and optimize remote monitoring, alerting, and self-healing mechanisms using rule engines and notifications.
- Integrate EV chargers with customer/OEM backend systems and support commissioning activities.
- Coordinate with customers on RMS-related issues, technical queries, and performance reviews.
- Prepare weekly/monthly charger health, uptime, and performance reports for management and customers.
- Present technical findings, failure analysis, and recommendations to internal stakeholders.
- Train Customer Support, Sales, Marketing, and new employees on product functionality, RMS usage, and new features.
- Create and maintain troubleshooting guides, SOPs, and technical documentation.
Your Profile
- Diploma/B.Tech in Electrical Engineering, Electronics & Communication, Mechatronics, or related discipline.
- 4–7 years of experience in EV Charging, Technical Support, Field Service, NOC, RMS Monitoring
- Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
- Familiarity with Remote Monitoring Systems (RMS), CMS, or similar monitoring platforms.
- Understanding of EV charging systems, OCPP, networking fundamentals, firmware updates, and backend integrations is preferred.
- Experience working with data analysis tools such as Excel, Power BI, or SQL is an advantage.
- Ability to interpret logs, identify trends, and convert operational data into actionable insights.
- Excellent communication and presentation skills with the ability to interact with customers and cross-functional teams.
- Self-driven, customer-focused, and willing to travel for field support when required.
Technical Skills
- EV Chargers (AC/DC)
- OCPP 1.6/2.0
- RMS Monitoring
- Firmware Upgrade Management
- Root Cause Analysis (RCA)
- Log Analysis
- Excel/Power BI
- Technical Documentation
- Data Analytics
Click on Apply to know more.
