- Improve the department’s financial performance through increased productivity, and inventory and equipment management.
- Help develop, implement. and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.
- Assist with business plan and annual budget development.
- Manage and maintain mobile fleet and equipment.
- Lead and grow a team of coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
- Develop talent through effective hiring, mentoring, development, and coaching.
- Assign work, schedule, and supervise assistant service supervisor, technicians, service coordinators.
- Promote and lead the branch safety program, including participation on branch risk performance committee.
- Organize and optimize preventive maintenance (PM) and quoted service.
- Working with the Service Coordinators, increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.
- Open, issue, track, and close service work orders.
- Conduct warranty actions and filings to internal Warranty Administrator.
- Manage field service reports (FSRs) and their appropriate follow-up.
- Supervise proper usage, flow, and disposition of FSRs.
- Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.
- Direct FSR disposition and filing.
- Direct all billing instruction submission and job completion action.
- Other duties as assigned.
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