Senior Account Manager

The Senior Account Manager is responsible for providing exceptional support to the assigned VIP accounts under the Corporate and Relationships Unit. He or she is expected to monitor the marketplace accounts' overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns. Main Duties Working across the different commercial and operations departments to improve account experience. Maintains regular alignments with assigned VIP accounts to ensure high levels of client satisfaction. Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey. Develop and build regular data and performance reports for clients. Ensures that all discussions i.e. agreements and complaints made between clients and company are properly documented and cascaded to concerned teams. Has overall responsibility for maintaining strong business relationships and ensuring optimal performance of the assigned VIP accounts. Resolve claim issues, billing disputes, and shipment issues of accounts. Ensure all existing account payments are updated and all disputes have been resolved within the SLA. Be responsible for ad-hoc projects both internal as well as those undertaken together with general accounts and clients. Other tasks that may be assigned by the Head of Sales.

Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group's e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.