Who We Are:
nimble solutions (“nimble” and f/k/a National Medical) is currently seeking an Account Performance Manager. nimble provides revenue cycle outsourcing services to ambulatory surgery centers (“ASCs”), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.
As the Account Performance Manager, you will oversee, develop, and be accountable for $1-$2 million in client revenue annually. You will be responsible for the production and overall performance of assigned client accounts. You will own and drive account AR plans, flag and escalate to leadership potential gaps, and play an active role in solving. This individual should have a successful track record of drive for results on client accounts, a proven, sustained track record of exceeding productivity targets, intermediate to advanced expertise in RCM accounts receivable, claims, and overall process, and demonstrated ability to solve client account issues and manage accounts.
What You'll be Responsible for:
People Leadership
- Is the subject matter expert for the client account and client system, and provides high-level training on the assigned client account as necessary
- Partners with learning and development to create a training curriculum specific to client processes and systems
- Mentor to Accounts Receivable Representative 1 and Accounts Receivable Representative 2
Reporting and Analytics
- Runs and pulls together weekly, monthly, quarterly, etc. AR reports for clients
- Reviews and analyzes reports and data to maximize efficiency and direct focus to appropriate areas of concern
- Identify denial trends, report on global payer issues, and recommend recovery plans to the Assistant Director
RCM Process and Expertise
- 80% working accounts, 20% managing account performance
- Manages, drives, and produces for the assigned account. For RCM clients, the target is 50 accounts or greater per day; for PRO clients, the target is 65 or greater accounts per day
- Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims
- Maintains a detailed knowledge of client-specific SOWs
- Helps to drive A/R policies, procedures, and best practices, and makes suggestions for revisions and updating information
Client and Account Performance
- Experts on specific client accounts
- Monitors, reports, and identifies trends for all account activity
- Partners closely with the Client Management Department to proactively identify items that may lead to client risk, maintain/exceed client satisfaction, and address any questions related to AR/AR performance
