EXECUTIVE-LMS SUPPORT (Gurgaon, Haryana, India)
NIIT
- Experience
- 1+ yrs
- Location
- Gurgaon, Haryana, India
- Job type
- Full-time
Required skills
- SAP SuccessFactors
- SAP Learning
- SAP C4C/ESM
- MS Office
About the role
Job Summary
Required Skills:
We expect from you…
- Enthusiasm for working in a (global) team, especially with virtual teams
- Very good communication and presentation skills
- Excellent written and comprehension skills for the creation of Knowledge Base Articles
- Experience in managing escalations both with business stakeholders and customers is a plus, supporting cases in a timely fashion
- Excellent problem-solving skills and a willingness to investigate issues and resolve customer cases within a specified time frame
- Superior analytical skills for root cause analysis reports for our internal teams
- Knowledge of SAP SuccessFactors Platform, SAP Learning or SAP C4C/ESM is a plus
- Fluent in English, both spoken and in writing
- Professional user of MS Office (Power Point, Excel, Outlook, Teams)
- Superior degrees during studies in business administration with technology focus, computer science, information technology or software engineering
Educational Qualification
Experience
WORK EXPERIENCE
- 1-2 years’ experience in a technical support role
- Professional experience in customer engagement
- Experience in escalation management
About NIIT
Provides managed training and workforce development services to global enterprises.
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