Team Lead - RD OAC

Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department. Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required. Work with the quality team on first time right and cycle time reporting alongside with Operations team to identify focus areas. Ensure appropriate communication and escalation of issues to relevant senior stakeholders. Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team. Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content. Maintain an understanding and working knowledge of systems, functions and capabilities within item coding. Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.