Expert- RD OAC

1. Accountability for Quality and Productivity improvement of the respective department in the country. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. This will include:a) Responsibility for department quality performance monitoring, reporting and analysis. b) Work with other Ops. Function leads in the country to manage projects and deliver on clients' commitments. c) Participation in Quality improvement plans (inc. Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, Operational Excellent programs) d) Work with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients e) Work with operations team to identify focus areas - country / type of errors f) Work with the Quality lead and BI team on First time right and cycle time reporting g) Up-skill on platform functionality and process improvement2. Must be having Operations experience specifically supporting transition.3. Ensure appropriate communication and escalation of issues to relevant senior stakeholders.4. To lead the resolution of operational issues in collaboration with other pillars. Driving focus on issue correction and prevention (through Quality Focus and Root Cause Analysis).5. Manage close links with Enablement leads and Input Validation Managers - ensuring our country quality and delivery standards are met / exceeded, ensuring high levels of customer satisfaction on product content.6. Support Enablement with SOP roll out.7. Facilitates the need-based training and refreshers for the team, to keep the team skilled.Facilitates the need-based training and refreshers for the team, to keep the team skilled.

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