Company Description:At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description:Job Purpose:
- Leads a team of front-line operations associates. Coordinates and distributes work for analysts to ensure delivery timeliness and quality under tight daily deadlines
- Ensures direct reports follow standard operating procedures, escalation policies, and business rules
- Coordinates with the Operations Manager to ensure the health and performance of defined processes within the business unit
- Assesses and provides feedback of assigned processes
- Rewards and celebrates achievement and addresses poor performance, partnering with HR and/or Ops Leadership as necessary
- Drives alignment to ensure teams in multiple locations work together cohesively and sustainably
- Assesses and provides feedback on the impact of product and technology changes for processes within purview
- Responsible for the training of new hires as well as retraining when necessary
- Acts as an escalation point between Ops analysts and other internal departments such as Policy, Reporting, Technology, and Product teams.
Responsibilities:
Qualifications:- 2+ years of Nielsen or comparable operational experience as a people manager.
- Proven record of delivering quality results on time
- Has the ability to communicate clearly, concisely and effectively
- Strong coaching and mentoring skills
- Uses discretion and exercises good judgment in making decisions
- Ability to identify problems, determine root cause(s) & make recommendations to resolve with some supervision
- Maintains composure and responds appropriately in stressful or crisis situations
- Demonstrates ability to effectively resolve conflicts
- Capable of evaluating process performance within an organization and of making recommendations for improvements
- Ability to recognize process gaps and redundancy
- Perceived as a leader by others, persuades and negotiates effectively
- Be flexible and open to change
- Proficient with Google tools (Sheets, Slides, and Docs)
- Strong understanding of current Nielsen business, products, and processes, including business uses and requirements
- Fluency in English required
- May be required to work nights, and occasional weekends or holidays
Additional Information:Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.