Viraaj HR Solutions Private Limited
Website:
viraajhrsolutions.com
Job details:
A role in the Contact Center Technology and Customer Experience (CX) platform sector, focused on deploying and customising cloud-based omnichannel contact centre solutions. The team delivers integrations, IVR and routing logic that drive measurable improvements in customer satisfaction and agent efficiency. Primary title: NICE CXone Developer. Location: India (On-site).
Role & Responsibilities
- Design, develop and customise NICE CXone call flows, IVR scripts and omnichannel routing using CXone Studio and platform components.
- Implement and maintain integrations between CXone and CRM/telephony systems via CXone REST APIs and web services.
- Troubleshoot production incidents, perform root-cause analysis and deploy fixes with clear rollback and post-mortem documentation.
- Build reusable components, automation scripts and adapters to accelerate integrations and improve maintainability.
- Collaborate with business analysts, QA and operations to translate requirements into technical designs, test plans and deployment artefacts.
- Create and maintain technical documentation, runbooks and monitoring dashboards for on-site support teams.
Skills & Qualifications
Must-Have
- NICE CXone
- CXone Studio
- CXone REST API
- IVR Design
- JavaScript
- CTI Integration
Preferred
- Node.js
- NICE inContact
- Salesforce Integration
Benefits & Culture Highlights
- Hands-on, delivery-focused on-site role with exposure to large enterprise CX implementations.
- Collaborative engineering culture, technical mentorship and opportunities to lead integration projects.
- Competitive compensation, training allowance and career progression into CX architecture roles.
Skills: javascript,nice cxone developer/engineer,node.js
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