Service Desk Engineer

Working hours

40 hours/week

Monday - Friday 8:00am to 5:00pm Mountain. No on-call schedule and no outside of business hours, so nights and weekend are all yours! 

Location requirements

Westminster, CO

Daily travel to client sites within the Westminster, CO area. 

NOTE: you must have reliable access to a personal vehicle

This role is part of a lean, on-site team that has the backing of our broader NexusTek team. The Service Desk Engineer is a perfect way to get your foot in the IT door since you will be in the tech office and will have support and training from the rest of the on-site team. 

You know how to:

• Maintain high levels of customer satisfaction 
• Maintain notes in ConnectWise (ticketing system) and update cases as needed until resolved
• Continually identify and propose new ideas for improving department effectiveness
• Inform peers of any software or hardware fixes learned by documenting the symptoms and relevant fixes
• Keep all staff informed of any perceived trends, positive or negative, in calls being received and/or solutions being deployed
• Route tickets to other technical teams as needed, and escalate tickets to tier II as needed in a timely manner
• Maintain consistent communication with clients though in-person, phone, and email 
• Implement NexusTek’s best practices and core values
• Lift and move up to 50 pounds

Troubleshooting will require skills in some or all of the following technologies: 

• Proprietary and standard software. Some examples are:
  • Office 365
  • Windows 10/11
  • Microsoft Office suite
  • Software Center
  • Google Suite
• Desktops, laptops, Macs, Chromebooks, and hotspots
• Mobile devices (iPhone, Windows Mobile, Android) 
• Other technologies and software implemented at the client site in the future 
• Peripheral devices including printers, scanners, fax devices, and Smart Touch TVs
• Application password resets

Pay and Benefits

Estimated Starting Salary/Wage Range: $25.00-$26.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)      

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO   
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability   
• Voluntary benefits such as critical illness and accident   
• Voluntary Legal Shield and identity theft protection    
• Discretionary annual 401k match plan  
• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning    
• StandOut employee engagement tools  
• Eligible to apply for a Pluralsight license  
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  
• We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
• As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:
  • Self-Description: Select adjectives that best describe you.
  • Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.

• Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://surveys.cultureindex.com/s/UFfhWqnV5S/68963 

Interview Stage - We’ll dive into your experience more in depth

• 30-minute interview with Hiring Manager (virtual)
• 30 min follow-up interview with Hiring Manager and POC (in-person) 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws  

NexusTek participates in E-Verify for all US Employees  

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.   

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US