About the role
We are hiring a VOIP Application Engineer who will design, implement, and maintain VOIP systems that ensure top performance and reliability. You'll work closely with engineering, product, and operations teams to develop voice-centric features and services.
Key Responsibilities
VOIP Application Design: Develop and maintain scalable and reliable VOIP apps
System Integration: Ensure seamless communication with internal/external systems
Troubleshooting: Handle VOIP failures, call quality issues, application errors
Team Collaboration: Work closely with product, engineering, and ops teams
Testing: Validate VOIP features and ensure quality prior to deployment
Documentation: Maintain system architecture, integration, and troubleshooting guides
Optimization: Monitor and enhance VOIP app performance and scalability
Security: Ensure compliance and secure application design
Support: Guide internal and external teams with VOIP solutions
Innovation: Stay current with emerging VOIP tech and trends
Required Qualifications
2–5 years hands-on experience in VOIP application engineering
Strong knowledge of VOIP protocols: SIP, RTP, WebRTC
Experience with Asterisk, FreeSWITCH, or Kamailio
Familiar with cloud platforms: AWS, GCP, or Azure
Programming: Python, Java, or JavaScript
Databases: SQL and NoSQL
Strong problem-solving and communication skills
Understanding of networking, firewalls, NAT, QoS
Customer-oriented mindset with team collaboration
Preferred Qualifications
Experience with containers, Kubernetes, CI/CD pipelines
Exposure to BroadSoft or BroadWorks
Familiarity with SIP trunks, media gateways, IVR systems
Knowledge of voice metrics: MOS, jitter, latency
Understanding of web communication protocols and WebRTC
About the company
We're Nextiva — changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience, powered by AI and built by amazing humans.
With a forward-thinking, customer-obsessed culture, we believe connection fuels business and life. Since 2008, over 100,000 companies and 1M+ users have relied on Nextiva for seamless team and customer communication.