Tata Consultancy Services
Website:
tcs.com
Job details:
Job Requirements
Proactive Hardware & Software solving problems on End User Devices
❖ Analysis of trends and recording current health status of End User Devices
❖ Identification where and when the issue occurred and how many users are impacted
❖ Analysis of the events in timeline to identify root causes of issues very quickly
❖ Cooperation with various technical teams on root cause analyses and remediation plans
❖ Resolution of issues discovered;
❖ Documentation of findings and recommendations
❖ Reporting
❖ Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
❖ Providing input for collector packaging and assist in deployment scenarios
❖ Perform ongoing maintenance and licence management.
❖ Check the Appliance health (CPU, Disk & Memory Utilization)
❖ Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
❖ Maintaining customer specific EUCA documentation updated
❖ Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
❖ Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Key Responsibilities*
Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
Click on Apply to know more.
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