Customer Experience Advisor - Inbound - Full Time, Permanent

At NEXT, we're looking for Customer Experience Advisors who will be the voice of our brand and the first point of contact for our customers. You'll be responsible for handling a diverse range of customer enquiries over the phone, via email and through web chat - from order queries to product advice. In this role, you'll need to be an excellent communicator who can listen, understand and resolve customer issues promptly and professionally. You'll also need to be adaptable, with the ability to work in a fast-paced, high-volume environment. If you have a passion for delivering exceptional customer service and can demonstrate strong problem-solving skills, we'd love to hear from you.

NEXT is a leading British multinational clothing, footwear and home products retailer. With over 500 stores across the UK and Ireland, NEXT is one of the largest clothing retailers in the country. The company also has a strong online presence, offering a wide range of products through its e-commerce platform.