Customer Support Intern

As a Customer Support Intern at Newton School of Technology, you will be the first point of contact for our students and users, ensuring a smooth and responsive support experience. You will assist in resolving queries, improving user satisfaction, and supporting our internal teams with real-time insights into customer needs.

Key Responsibilities

• Respond to customer queries across email, chat, and other support channels
• Track, prioritize, and escalate issues as needed to ensure timely resolution
• Collaborate with internal teams (tech, academics, operations) to address user concerns
• Maintain accurate records of interactions, issues, and feedback
• Identify recurring issues and suggest improvements in support processes
• Contribute to knowledge base content and FAQs for self-serve support
• Ensure a high-quality, empathetic, and solution-focused support experience
  
  

Preferred Qualifications

• Strong communication skills (written and verbal)
• Good problem-solving ability and customer-first attitude
• Familiarity with tools like Google Sheets, Notion, Zendesk, or similar CRMs
• A bit of prior experience with support tools like Freshdesk and Freshchat is preferred
• Ability to multitask, stay organized, and handle pressure calmly
• Prior internship or project experience in a support/customer-facing role is a plus
  
  

What You’ll Gain

• Certificate of Internship and Letter of Recommendation
• Hands-on experience in customer support and operations in a fast-paced edtech startup
• Opportunity to work closely with cross-functional teams
• Exposure to customer success tools, systems, and processes
• Potential to convert into a full-time role based on performance

Newton School of Technology