System Administrator

Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1 / L2 Support ownership of all hosting products (cpanel / plesk / vps / cloud / dedicated). Handle incident response, troubleshooting and fix for various products / services. Handle escalations as per policies / procedures. Get different internal / external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux / Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts.

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group,Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.