Specialist – Loans Commercial Strategy
Hybrid role 50/50
Working at our iconic office in Kings Cross, London, and virtually via Microsoft Teams
Your new role at NewDay
This role is part of the Product and Channels team, with responsibility for developing proposals and the commercial strategy for NewDay's personal loan portfolio. You'll take the lead on a mix of workstreams including our marketing approach, pricing strategy, optimisation of the application journey and more. All with the overarching aim of improving the performance, customer experience and profitability of the personal loan product.
You'll get to show off and build on your critical thinking and analytical skills, as well as work alongside a wide range of different people and teams, who can support you with their experience and expertise. We'd love for you to help us make personal loans the best it can be for our customers - and while we have great reviews already, we know there is always more we can do.
In your first 12 months you’ll deliver
- Design and deliver pricing plans, in order to improve outcomes for customers and NewDay. This will include developing a testing framework to enable to test new prices and learn from the results quickly and consistently.
- Identify segments of untapped value, where we think we can make improvements. This might be cohorts where we see low response rates or poor loan performance, where your proposed changes can produce better outcomes.
- Continually re-evaluate the customer journey looking for ways for us to make improvements. This could include making the application form simpler and easier for customers to complete, exploring and helping deliver new tools to improve conversion rates, and thinking about how and when to best get in touch with our customers.
- Review our eligibility criteria to see where we expand the loan offering to new customers, or where we need to tighten to reduce poor customer and commercial outcomes.
- Using your data analysis and modelling skills to solve complex problems or undertake NPV modelling, to best optimise the loan product offering for our different customer risks and segments.
What You’ll Bring
We need knowledge, experience + expertise in:
- Strong analytical and critical thinking skills, so you're able to take on and solve complex problems.
- An ability to learn quickly with a flair for numbers, or financial industry expertise.
- A growth mindset and a desire to continuously develop and learn - you'll be pushed to explore and try new things, which may be outside your comfort zone.
- Technically able, with proficiency in one or more of: SQL, Python and VBA.
And would love you to know or learn:
- Experience in forming and presenting proposals, analysis or solutions, ideally to a wide range of stakeholders, including those more senior.
- Analytically curious - While implementing proposals to improve things is exciting, you'll also understand the importance of understanding the impact and learning from any changes we make.
- Strong collaboration skills to build rapport with internal teams and our partners.
- A high level of organisation ability to help lead and deliver changes which may involve multiple teams.
Where next?
NewDay is a high growth fintech and there are always opportunities within the company. Your progression and success are important to us, we provide learning tools and insights to drive your career.
About NewDay
We help people move forward with credit and help our colleagues to move their careers forward too.
We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.
Over 5 million UK customers are supported by our award-winning customer service.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.
Our dynamic NewDay culture
We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.
We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.
At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.
NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.
Our tax efficient green car and cycle to work schemes save you money
(and help the planet).
Ask your Talent Acquisition Partner to tell you more about any of our perks.
We work with Textio to make our job design and hiring inclusive.
Let’s talk about this role – Apply now or contact talent@newday.co.uk with any queries.
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