Credit Products - Shared Services Analyst

Position Title

Credit Products - Shared Services Analyst

Location

Nationwide, MI 48098

Job Summary

The Credit Products Shared Services Analyst is responsible for executing a variety of initiatives and activities which support the Credit Products organization. Analysts will work closely with other Credit Products and cross-functional team members to scope, plan and execute initiatives and activities including enabling scalable, high-quality support for the streamlined underwriting vertical, financial statement spreading and related shared service functions across the Commercial & Private Banking division. The analyst serves as a key liaison between Credit Products colleagues, external vendors, and cross-functional partners. In addition to overseeing outsourced support, the role also contributes to key initiatives that improve credit underwriting processes and support frameworks across multiple business units.

This position requires strong judgment, attention to detail, a collaborative mindset, and the ability to manage multiple high-priority projects simultaneously while maintaining clear and proactive communication with stakeholders.

Pay Range $73,626 - $95,714- $117,801Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

Guideline & Procedures Development

• Provide input into standardized underwriting frameworks, including use cases like small borrower streamlined UW and ACH only and commercial card-only credit support.

• Support the creation and periodic refresh of guidelines and procedures supporting third party and related activities across CPB in collaboration with Credit Risk and Credit Products Operations.

Underwriting and Portfolio Monitoring Support

• Provide onshore financial spreading support during high-demand periods or when vendor services cannot meet turnaround requirements.

• Provide direct support for underwriting and portfolio monitoring activities for the newly created streamlined underwriting vertical.

Process Expansion & Stakeholder Enablement

• Support the rollout of third party support to new business units within the Commercial & Private Banking organization.

• Serve as the point of contact for process questions and operational escalation regarding third party support.

• Ensure training materials, job aids, and process documentation are accessible and kept up to date in collaboration with the Credit Products Operations team.

Vendor Governance & Oversight

• Lead governance efforts for third party engagements to ensure high quality, timely output for Credit Products teams.

• Track and evaluate performance across all third party engagements in CPB; escalate and resolve service delivery issues as needed.

• Act as the primary liaison with internal Credit Products partners to assess the quality of vendor work and execute on agreed performance standards.

Project & Contract Management

• Maintain a centralized contract repository, including third party statement of work (SOWs) and amendments.

• Support execution and tracking of concurrent initiatives across Credit Products Shared Services, using appropriate project management tools and documentation methods.

• Uses independent judgement and discretion to make decisions

• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent  OR 7+ years relevant experience in the financial services industry

• Minimum experience required: 4+ Years experience in commercial credit analysis preferably within a banking or financial services environment.

• Familiarity with financial statement spreading, credit underwriting workflows, and syndicated or direct commercial lending.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) Finance, Accounting, Business Administration or a related field

• Formal credit training or experience in commercial credit underwriting preferred.

• Experience working with third-party vendors or offshore teams is highly desirable.

Job Competencies:

• Analytical Acumen – Strong financial analysis and interpretation skills, especially with commercial borrower financial statements.

• Project Management – Ability to manage timelines, deliverables, and communication across multiple ongoing initiatives.

• Vendor Relationship Management – Skilled at assessing third-party performance and fostering productive external partnerships.

• Process Orientation – Demonstrates discipline in process tracking, documentation, and continuous improvement.

• Communication – Clear and proactive in verbal and written communications with diverse stakeholders.

• Problem Solving – Uses independent judgment to identify and address issues, working autonomously when needed.

• Collaboration & Influence – Builds trusted internal relationships across Credit Products, Risk, and Operations.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Occasional travel to hub markets may be required.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

New York Community Bancorp, Inc. is a multi-bank holding company. The Company, through its banking subsidiaries, offers a full range of traditional and non-traditional products and services, and originates multi-family, commercial real estate, and construction loans, primarily in the New York metropolitan area.