Senior Product Manager - AIOps

Join a team of experts to drive the vision and implementation of the next generation of our Incident Response system. We are defining the future of problem identification and solving for SW workloads. This is a revolutionary way of solving one of the most challenging areas in the SW industry using recent and future AI and LLM technology. Your Opportunity As a Senior Product Manager in the AIOps Incident Response team, you will be defining and driving the product strategy for New Relic's signal acquisition, configuration, and tuning to ensure issues or trends are made apparent to our users at the right time. The team is customer-led with a highly collaborative and open culture that values innovation, honesty, and mutual respect for everyone. You will thrive if you are comfortable using experiments and quick iteration to address ambiguity, value growth, and adaptation, use data and customer feedback to shape narratives, and are motivated to create stellar products that change the industry. In this role, you will Define and drive the product strategy to streamline the detection, analysis, and resolution of operational issues using AIOps principles. Provide thought leadership on building delightful customer-centric systems using AI and LLM technology. Collaborate with our customers externally and internally to provide a streamlined experience, researching market trends and technologies to ensure we are paving the way for our Incident Response platform to be a leader in the space. Work with teams to provide business context, clear guidance, and success criteria that will delight our customers. Develop a near-term and long-term roadmap, drive the alignment of key releases to deliver on the roadmap, and adjust the roadmap based on key results, customer demand, and changes in execution resources. Develop and iterate on processes and practices that keep your team (engineers, design) focused and performing efficiently. Define and collaborate with marketing, sales, and finance on the go-to-market plan. You are willing to jump in and be hands-on, delivering with design and engineering partners while building the team.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.