Engineering Manager - AI Monitoring (AIM)

We are excited to invite dynamic candidates to apply for the role of Engineering Manager overseeing our AI Monitoring initiatives. This position bridges the gap between leadership and technical expertise, thriving at the intersection of innovation in operational and AI/ML domains. As a key player in our organization, you'll have the unique opportunity to shape our technical path, foster cross-departmental collaboration, and lead impactful projects that accelerate business growth. Introduction to AI Monitoring Dive into the future with New Relic's groundbreaking AI Monitoring—the industry's first APM solution providing unparalleled end-to-end visibility for AI-powered applications. AI applications represent a shift from traditional frameworks, harnessing advanced technology stacks featuring large language models (LLMs) and vector data stores. Our platform offers deep insights into key areas such as performance, cost, and quality, while exploring user interactions and response details across AI environments supported by vendors like OpenAI, Bedrock, and DeepSeek. What you'll do Leadership and Team Management Build and lead a dedicated AI Monitoring team, nurturing a culture of continuous learning and growth. Mentor engineers, attracting and retaining top talent while promoting diversity and inclusion. Technical Direction and Strategy Define and spearhead the technical strategy to enhance developer efficiency and effectiveness. Set strategic goals with vision, skills, and tools that empower the team for success. Collaborate with stakeholders to identify key opportunities, showcasing team achievements. Operational Excellence Develop and refine processes to improve team focus and efficiency. Enhance team and software health through regular evaluations and proactive measures. Implement DevOps practices for technical environment support, including managing on-call rotations. Leadership in AI Monitoring Oversee the end-to-end deployment of AI monitoring features, ensuring scalability and reliability. Architect AI platforms to support ML model production, ensuring high availability. Collaborate across teams to align ML initiatives with company strategy, driving notable outcomes.

New Relic is a pioneering team where innovation knows no bounds. Embark on a career journey filled with learning, growth, and impactful contributions.