- Experience
- 5+ yrs
- Location
- Camp Hill, Pennsylvania, United States
- Job type
- Full-time
Required skills
- Excel
- Dispatch/CRM systems
- Command Alkon
- Sales forecasting
About the role
The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.
Key Responsibilities
Sales & Market Development
Develop and grow a profitable book of business
Execute pricing strategies including formal and silent increases
Build and maintain strong customer relationships
Identify and pursue new business opportunities
Maintain account and territory plans
Provide forecasts and market intelligence
Dispatch & Operations Leadership
Lead and manage the RMC Dispatch Center
Ensure on-time delivery and efficient truck utilization
Use demand graphing tools to optimize performance
Coordinate with plant, fleet, and QC teams
Improve morning peak and afternoon utilization
Drive proactive dispatch planning
Customer Experience
Own customer satisfaction and issue resolution
Ensure responsiveness and reliability
Set clear expectations with customers
Financial Accountability
Achieve revenue, margin, and volume targets
Track KPIs (yards/truck, loads/day, cycle times)
Support budgeting and forecasting
Cross-Functional Collaboration
Align with sales, operations, QC, and accounting
Ensure profitable execution of work sold
Team Leadership
Qualifications:
Education & Experience
Bachelor’s degree preferred
5+ years relevant experience
Industry experience preferred
Technical Skills
Working Knowledge
Core Competencies
Success Profile
Improved fleet utilization
Increased afternoon production
Margin expansion
Improved delivery performance
High-performing dispatch team
About New Enterprise Stone & Lime Co., Inc.
Supplies construction materials and provides heavy highway construction services.
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