Networks Operation Center Engineer
PeriodBuddy
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- Python
- Bash
- cloud infrastructure
- communication skills
- containerization
- Datadog
- DevOps
- Docker
- incident response
- Kubernetes
- Linux
- Root Cause Analysis
- uptime
About the role
PeriodBuddy
Website:
periodbuddy.care
Job details:
YOE - 2 TO 5 Yrs
Networks Operation Center
Location - Gurgaon
Role & Responsibilities
Responsibilities
- Monitor production infrastructure, platform health, and application uptime across 24x7 environments, ensuring SLA adherence and rapid incident response.
- Detect, triage, and escalate incidents in real time, coordinating with engineering and DevOps teams to drive resolution within defined RTO and RCA timelines.
- Manage and respond to alerts from monitoring tools (Grafana, PagerDuty, Datadog, or equivalent), distinguishing signal from noise and reducing MTTR.
- Execute routine operational tasks including deployments, configuration changes, log analysis, and scheduled maintenance activities.Maintain and improve runbooks, escalation playbooks, and incident documentation to build institutional knowledge and reduce repeat issues.
- Collaborate with the engineering team on observability improvements, including alert tuning, dashboard creation, and proactive capacity monitoring.
- Participate in post-incident reviews and contribute to root cause analysis and preventive action planning.
Ideal Candidate
- Strong NOC / Infrastructure Operations Engineer Profile with 24x7 monitoring and incident-response experience
- Mandatory (Experience) – Must have 2+ years of experience in a NOC (Networks Operation Center) Engineer/Infrastructure operations/DevOps support/Product support role
- Mandatory (Tech skill 1) – Must have a hands-on understanding of networking, Linux systems and cloud infrastructure
- Mandatory (Tech skill 2) – Must have proficiency with monitoring and observability tools such as Grafana, Prometheus, Datadog, Graylog or similar
- Mandatory (Tech skill 3) – Must have hands-on experience in real-time incident detection, triage and escalation, coordinating resolution within defined RTO/RCA timelines and reducing MTTR
- Mandatory (Tech skill 4) – Must have working knowledge of containerization and orchestration technologies (Docker and Kubernetes preferred)
- Mandatory (Tech skill 5) – Must be comfortable scripting in Bash, Python or similar for automation and operational tasks
- Mandatory (Communication) – Must have strong communication skills, able to write clear incident updates and escalation notes under pressure
- Must be comfortable with shift-based scheduling, including nights and weekends
- Preferred (DevOps) – Familiarity with CI/CD pipelines and DevOps workflows.
- Preferred (Process) – Exposure to runbooks, escalation playbooks, post-incident reviews and root-cause analysis.
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