Systal Technology Solutions
Website:
systaltech.com
Job details:
NOC Analyst
Bengaluru
Competitive salary & benefits
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
Role Overview
The NOC Analyst is responsible for proactively monitoring, managing, and supporting customer network and infrastructure environments to ensure maximum availability, performance, and operational stability. The role provides first-line operational support across network, server, cloud, and security platforms, responding to alerts, incidents, and service events in accordance with agreed Service Level Agreements (SLAs) and operational procedures.
What will you be doing?
- Monitor alerts, log incidents, perform initial triage and routing.
- Monitor network health dashboards and alert feeds.
- Log connectivity incidents and support tickets.
- Monitor WAN circuits and connectivity alarms.
- Log remote access incidents and escalate.
- Log DC infrastructure alerts.
- Log firewall-related incidents.
- Log and track network changes in ITSM.
- Capture automation-related incidents.
- Log connectivity incidents affecting servers or hosting platforms.
- Monitor network utilisation alerts.
- Use knowledge base and operational runbooks.
- Provide monitoring metrics and incident data.
Who are we looking for?
- Previous experience in a Network Operations Centre (NOC), Service Desk, or IT infrastructure support environment
- Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Familiarity with network monitoring and alerting platforms such as SolarWinds, PRTG, Logic Monitor, Zabbix, or similar tools
- Excellent verbal and written communication skills
Why come and work with us at Systal?
Competitive salary, benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact recruitment@systaltech.com
Click on Apply to know more.
