Software Development Engineer

Key Responsibilities: Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers Requirements: 1–3 years of experience in a customer engineering or solutions engineering role Experience with RESTful APIs and third-party integrations Scripting experience (e.g., Python, Bash, or JavaScript) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Experience with CRM platforms like Salesforce, HubSpot, or Zoho