SMARTWORK IT SERVICES LLC (SWITS)
Website:
smartworkitservices.com
Job details:
Job Title: NetApp Storage Engineer
Experience: 4+ Years
Location: Pune
Employment Type: Full Time
Job Summary
We are seeking a
NetApp Storage Engineer with strong experience in
Storage Support and Backup technologies. The ideal candidate will demonstrate a high level of technical expertise in supporting
complex storage and backup environments, including SAN, NAS, and enterprise backup solutions. This role involves working in
highly secure, highly available data center environments and collaborating with cross-functional teams to maintain and optimize storage infrastructure.
Key Responsibilities Provide technical support for
Storage & Backup systems, including SAN, NAS, and enterprise backup platforms. Manage and support
NetApp storage environments,
Tintri storage systems, and
NetBackup solutions. Operate in
complex, highly secure datacenter environments ensuring storage availability and performance. Monitor, troubleshoot, and resolve
storage and backup-related incidents and problems. Respond to and resolve
incident and problem management tickets within defined SLAs. Work closely with infrastructure and application teams to
maintain storage and backup architecture. Document system configurations, architecture, and troubleshooting procedures. Participate in
change management processes and ensure proper documentation. Conduct
root cause analysis for outages and provide recommendations for improvement. Participate in
Service Improvement Meetings following incidents or outages. Mentor junior team members and help establish
ITIL-based operational procedures and best practices. Collaborate with other technology teams to develop
Infrastructure Building Blocks and Reference Architectures. Improve and standardize operational processes for storage and backup systems. Maintain accurate documentation of incidents in the
tracking tool.
Required Skills Strong experience with
NetApp Storage Administration Hands-on experience with
Tintri Storage Experience with
NetBackup (Veritas NetBackup) Knowledge of
SAN and NAS storage technologies Experience supporting
enterprise backup solutions Strong troubleshooting skills in
datacenter storage environments Knowledge of
ITIL processes (Incident, Problem, Change Management) Experience working in
high availability production environments
Preferred Skills Experience with
data center operations and infrastructure management Familiarity with
enterprise monitoring tools Ability to work independently and collaborate with cross-functional teams Strong documentation and communication skills
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