NTT DATA
Website:
nttdata.com
Job details:
L2 Support Engineer – DevOps ToolingRole: L2 Support Engineer – DevOps Platforms
Experience: 3–5 years
Level: L2 / Advanced Support
Team: DevOps / Platform OperationsLanguages (Mandatory)
Spanish – fluent (mandatory, daily communication with stakeholders)English – fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting)
Jenkins – pipeline failure troubleshooting, plugin issues
GitLab – CI/CD debugging, permissions, repo configuration
Grafana – dashboard and alert troubleshooting
SonarQube – quality gate and analysis failures
Nexus Repository – repository and artifact lifecycle issues
Jira – advanced ticket handling, workflow issues
Confluence – documentation ownership
Matomo – configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 support
Act as Spanish-speaking technical reference for users and customersPerform advanced troubleshooting on DevOps toolsIdentify root causes and propose solutionsCoordinate with DevOps / Platform (L3) teamsMaintain and improve runbooksParticipate in incident management callsSoft Skills (Critical)
Excellent communication and diction in SpanishStrong problem-solving and analytical skillsAbility to manage incidents and prioritiesProfessional attitude in customer-facing situations
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