Customer Success Manager & HL Specialist

Job Posting: Success Manager Specialist Location: Remote Type: Full-Time About Us At Neo Mark Media, our vision is to be the transformative force in the sales industry, helping companies of all sizes overcome traditional challenges and thrive in an advanced digital market. We revolutionize the sales industry by providing innovative tools and digital marketing strategies that empower entrepreneurs, ease their daily burdens, and enable them to achieve success with confidence. Our Values Results Driven: We are committed to achieving tangible results. Every strategy aims to create a concrete impact for our clients. Transparency and Responsibility: We value open communication and take responsibility in every interaction. Innovation: We continuously seek new ways to address challenges and improve our strategies. Excellence: We strive for excellence in every aspect, from planning to execution. Extreme Ownership: In our company means each team member takes full responsibility for their roles, decisions, and outcomes, ensuring that every task is approached with a proactive mindset and a commitment to continuous improvement. It involves owning both successes and failures, actively seeking solutions, and fostering a culture of accountability and leadership. Speed Without Compromising Accuracy: We focus on delivering results quickly while maintaining the highest standards of precision and correctness. It emphasizes the importance of efficiency, prioritization, and meticulous attention to detail, ensuring that quality is never sacrificed for the sake of speed. Responsibilities Ensure all tasks and sub-tasks of the onboarding team are completed on time. Monitor that all tasks and sub-tasks of the marketing team (Media Buyers) are completed on time. Conduct bi-weekly meetings with clients Build long-term relationships with clients, genuinely caring about their success and ensuring they achieve the expected results. Work closely with clients who are not achieving expected results to identify and address issues (e.g., incorrect lead follow-up, incorrect scripts for scheduling and handling sales, poor objection handling). Verify with clients in each meeting that the results and KPIs are correctly recorded in our Google Sheets. Ensure the support team responds to channel messages within one hour during working hours. Be resourceful in finding solutions. Keep SOPs for Account Manager, Support, and Onboarding up to date. Validate that client campaigns are achieving the desired CPL ($8 - $15 CPL). If not, report to the business unit leader and verify the Media Buyer's work. Ensure the monthly ad spend for each client is accurate and that Media Buyers adhere to client budgets. Ensure all tasks in the media buyer list are completed within 24-72 hours. Create tasks in the CRM Expert list for each client request, ensuring completion within 72 hours. Notify the appropriate department or CEO if campaigns are not performing well. Ensure client wins are updated in the CRM Azura Hub Send reports to all clients on Mondays and Thursdays. Ensure any Media Buyer-dependent requests are added to the right list. Qualifications +2 years minimum of experience as a Customer Success Manager 3 years of Experience in sales. ( High Ticket Sales ) Experience managing CRMs like GoHighLevel. Experience using project management applications like ClickUp. Strong communication skills. Fluent Bilingual ( Spanish and English ) Why Join Us? Be part of a results-driven, transparent, innovative, and excellent team. Work remotely with a flexible schedule. Engage in continuous learning and development opportunities. Contribute to a transformative mission in the sales industry. Apply today and be part of our journey to revolutionize the sales industry!

Business with 10-99 Employees