Security Officer

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As a Security Officer at our luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values.

PA 235 certified officers are encouraged to apply.

Available shifts include AM and overnight.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Guest and Staff Safety:
  Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
• Patrol and Surveillance:
  Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Incident Response:
  Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
• Access Control:
  Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
• Report Writing:
  Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
• Customer Service:
  Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
• Surveillance Monitoring:
  Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
• Policy Enforcement:
  Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
• Collaboration:
  Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent; additional security or hospitality training is a plus.
• Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods.
• Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort.

• Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).
• PA Act 235 armed agent certification is preferred.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community

• Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs

• Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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Nemacolin Woodlands Resort is a luxury resort and vacation facility located in the Laurel Highlands of Southwest Pennsylvania.